Terms of Sale

Effective September 3, 2026

These terms govern quotes, orders and sales by Rios International LLC, doing business as Rios Floor (“Rios Floor”). Placing an order means you accept them.

1. Quotes

Quotes are valid for 15 days unless the quote states otherwise, and are always subject to stock and lot availability at the time the order is placed. Pricing on in-stock promotions applies only while the identified lots last. A quote is not a reservation of material; material is reserved when the order is confirmed and any required deposit is received.

2. Trade pricing and eligibility

Rios Floor is a direct-import wholesale supplier serving contractors, builders, installers and property owners. Trade pricing is reserved for verified trade buyers and may require a contractor license number, resale certificate, or other business documentation. Homeowners and other retail buyers are welcome and are served at retail pricing. Pricing tiers, volume breaks and container pricing are quoted case by case.

3. Prices, taxes and freight

Prices are quoted per square foot or per carton in U.S. dollars and exclude sales tax, delivery, freight, lift-gate service, inside delivery and any special handling, unless expressly included in the quote. Florida sales tax is applied unless a valid Florida resale or exemption certificate is on file before invoicing.

4. Payment

Payment is due in full before pickup or delivery unless credit terms have been approved in writing. Special and container orders require the deposit stated on the order. We accept cash, check, ACH, wire and major credit cards; a card processing surcharge may apply where permitted by law and will be disclosed before you pay. Past-due balances accrue interest at 1.5% per month or the maximum permitted by Florida law, whichever is less, plus reasonable costs of collection.

5. Order accuracy and quantity

The buyer is responsible for measurements, takeoffs and quantities. We are glad to help you size an order, but any assistance we provide is an estimate, not a guarantee. Order approximately 10% overage for cuts, waste, pattern layout and future repairs.

6. Shade, lot and product variation

SPC vinyl plank and porcelain tile are produced in lots. Shade, tone, veining and pattern vary between lots and within the natural range of each design. Photographs on this website, in our catalog, in our promotional material and in the Floor Visualizer are reproductions or AI-generated approximations and will differ from the physical product depending on your screen, printing and lighting. Request a physical sample and confirm the lot number before ordering. Variation of this kind is a product characteristic, not a defect.

7. Pickup, delivery and risk of loss

• Showroom pickup: title and risk of loss pass to the buyer when the material leaves our dock. Inspect and count before loading. Securing and transporting the load is the buyer’s responsibility.
• Local delivery: title and risk of loss pass on delivery to the address given. Someone must be present to receive, count and sign. Deliveries are curbside unless inside delivery was quoted.
• Freight and LTL: shipments are FOB Orlando unless the quote states otherwise. Risk of loss passes to the buyer when the material is tendered to the carrier. Inspection and claim procedures are described in our Returns & Refund Policy.

Delivery dates are estimates. We are not liable for delays caused by carriers, customs, port congestion, weather or other causes outside our reasonable control.

8. Storage, acclimation and installation

Storage, acclimation, subfloor preparation, moisture testing and installation are the responsibility of the buyer and the installer, and must follow the manufacturer’s written installation instructions and applicable building codes. Rios Floor supplies material; we do not install and we do not inspect job sites. Failures caused by subfloor conditions, moisture, improper acclimation or incorrect installation are not covered.

9. Warranties

Products are covered by the applicable manufacturer’s written warranty, which is the buyer’s sole warranty. Rios Floor passes through and administers those warranties but does not extend them. To the fullest extent permitted by Florida law, Rios Floor disclaims all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Nothing in these terms limits any right you have that cannot be limited under Florida law.

10. Limitation of liability

To the fullest extent permitted by law, Rios Floor’s total liability arising out of or relating to any order is limited to the purchase price paid for the material at issue. Rios Floor is not liable for labor, removal, reinstallation, delay, lost profits, or any indirect, incidental, special or consequential damages. Some limitations may not apply where prohibited by law.

11. Floor Visualizer

The Floor Visualizer is a free convenience tool for account holders. Images it produces are AI-generated approximations for discussion only. They are not a proof, a sample, or a representation of how a specific lot will look installed, and nothing shown in a visualization forms part of any contract. Access may be limited, suspended or withdrawn at any time.

12. Governing law and venue

These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. Any dispute shall be brought exclusively in the state or federal courts located in Orange County, Florida, and both parties consent to that jurisdiction and venue.

13. Related policies

Our Returns & Refund Policy, Privacy Policy and SMS & Email Communications Terms are part of these terms.

14. Entire agreement

These terms, together with the quote or invoice, are the entire agreement between the parties for the sale, and supersede any prior discussions. Terms printed on a buyer’s purchase order that conflict with these terms do not apply unless we accept them in writing. If any provision is held unenforceable, the rest remains in effect.