Privacy Policy

Effective September 3, 2026

Rios International LLC, doing business as Rios Floor (“Rios Floor,” “we,” “us”), respects your privacy. This policy explains what information we collect through riosfloor.com and in our showroom, why we collect it, who we share it with, and the choices you have.

1. Who we are

Rios International LLC d/b/a Rios Floor
3320 Vineland Rd, Suite A, Orlando, FL 32811
(321) 200-3295 · rios@riosfloor.com

2. Information we collect

Information you give us

• Contact details — name, business name, email address, phone number.
• Project information — approximate square footage, product or collection of interest, timeline, delivery or pickup preference, and anything else you type into a quote request.
• Trade qualification — contractor license number, resale certificate, or business documentation, when you apply for trade pricing.
• Order and billing information — billing and delivery address, purchase order number, and transaction records. Card payments are processed by our payment processor; we do not store full payment card numbers.
• Photographs you upload to the Floor Visualizer. These are sent to our AI image provider to build your visualization and are not stored on our servers or used for any other purpose.

Information collected automatically

• IP address, browser type, device type, operating system, referring page, pages viewed and time spent, collected through cookies and similar technologies.
• We use analytics and advertising tools that may set their own cookies. These tools tell us how the site is used; they are not used to identify you personally by name.

3. How we use your information

• To prepare and send quotes, confirm stock and lot availability, and answer your questions.
• To process, fulfill, deliver and invoice orders.
• To verify eligibility for trade pricing and for member tools such as the Floor Visualizer.
• To send order updates, delivery notices and other transactional messages.
• To send promotions and product news — only if you asked us to (see Section 6).
• To improve the website, our product mix and our service.
• To comply with law, tax and import requirements, and to enforce our terms.

4. How we share your information

We do not sell your personal information, and we do not rent or trade your contact list.

We share information only with:

• Service providers who work on our behalf — website hosting, email delivery, analytics, payment processing, AI image processing, freight carriers and delivery partners. They may use your information only to perform that service for us.
• Professional advisors — accountants and attorneys, under confidentiality.
• Authorities, when required by law, subpoena or court order, or to protect our rights, property or safety.
• A successor entity, if Rios Floor is ever sold or merged. You would be notified through this page.

When we arrange delivery, the carrier receives the name, address and phone number needed to complete the delivery — nothing more.

5. Cookies, analytics and Do Not Track

We use cookies to keep the site working, remember your preferences and measure traffic. You can block or delete cookies through your browser settings; parts of the site may not work correctly if you do.

Do Not Track: browsers send “Do Not Track” signals in different ways and there is no common industry standard for responding to them. Rios Floor does not currently respond to Do Not Track signals.

We do not allow third parties to collect personally identifiable information about your activity across other websites through our site.

6. Marketing communications and how to opt out

We send marketing messages only to people who asked for them. Requesting a quote does not sign you up for marketing.

• Email — click “unsubscribe” at the bottom of any marketing email, or email rios@riosfloor.com. We honor requests promptly and in all cases within 10 business days, as required by the federal CAN-SPAM Act.
• Text messages — reply STOP to any message, or reply HELP for assistance. Details in our SMS & Email Communications Terms.
• Phone — tell us on any call, or email us, and we will remove your number from marketing lists.

Even after you opt out of marketing, we will still send transactional messages about a quote or an order you placed.

7. How long we keep your information

We keep quote requests for up to 24 months so we can pick up a conversation where it left off. Order, invoice and tax records are kept as long as Florida and federal law require, generally at least five years. Marketing consent and opt-out records are kept for as long as we operate the program, so we can prove what you agreed to and when.

8. Security and data breach

We use commercially reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a breach of security affects your personal information, we will notify you and, where applicable, the Florida Department of Legal Affairs, in accordance with the Florida Information Protection Act, Fla. Stat. § 501.171.

9. Your choices and rights

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• delete information we no longer need to keep for legal, tax or contractual reasons;
• stop sending you marketing.

Email rios@riosfloor.com with the subject line “Privacy Request.” We will respond within 45 days. We may need to verify your identity before acting on a request.

California residents

If you live in California, you may request the categories and specific pieces of personal information we have collected about you, the categories of sources, our business purpose, and the categories of third parties with whom we share it. You may also request deletion. We do not sell or share your personal information for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.

Florida residents

The Florida Digital Bill of Rights applies only to businesses with more than $1 billion in global annual revenue. Rios Floor is well below that threshold and is not a covered controller under that law. We extend the request rights described above to Florida residents as a matter of policy.

10. Children

Our site and services are intended for business and adult consumers. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we will delete it.

11. Links to other sites

Our site links to third-party sites, including our online product catalog and Google Maps. We are not responsible for their privacy practices. Read their policies before providing information.

12. Changes to this policy

We may update this policy. The effective date at the top always shows the current version. Material changes will be announced on this page. Continuing to use the site after a change means you accept the updated policy.