SMS & Email Communications Terms

Effective September 3, 2026

How Rios Floor contacts you by text message and email, what you agreed to, and how to stop it at any time.

1. The program

Rios International LLC d/b/a Rios Floor (“Rios Floor”) operates a customer messaging program that sends:

• Transactional messages — quote replies, stock confirmations, order and delivery updates. These are sent because you contacted us or placed an order.
• Marketing messages — promotions, in-stock lot announcements and new product news. These are sent only to people who checked the consent box or otherwise opted in.

2. How you join

You join the marketing program by checking the consent box on a form at riosfloor.com, by writing your consent on a document in our showroom, or by texting a keyword to our number. When you opt in through the website, we record the date, time, IP address, the phone number and email you entered, and the exact consent language shown on the page.

The consent you give

3. Message frequency and cost

Message frequency varies; we generally send no more than four marketing messages per month. Message and data rates may apply according to your mobile plan. Rios Floor does not charge you for messages.

4. When we send

Marketing calls and texts are sent only between 8:00 a.m. and 8:00 p.m. in your local time, and we send no more than three marketing messages on the same subject to the same person in any 24-hour period, consistent with the Florida Telephone Solicitation Act.

5. How to stop messages

Channel	How to stop	When it takes effect
Text message	Reply STOP to any message	Immediately; you receive one confirmation and nothing further
Email	Click unsubscribe in any marketing email, or email us	Promptly, and within 10 business days at the latest
Phone	Tell us on the call, or email us	Immediately
Everything	Email rios@riosfloor.com, subject “Opt Out”	Within 3 business days

You may opt out at any time, by any reasonable method, and we will honor it. You do not need to use a particular word or form. Opting out of marketing does not stop transactional messages about a quote or an order you already have with us.

6. Help

Reply HELP to any text message, email rios@riosfloor.com, or call (321) 200-3295 Monday through Friday, 7:30 a.m. to 5:00 p.m. Eastern.

7. Carriers

Message delivery depends on your mobile carrier and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

8. Changing your number

If you give up or change a mobile number that you gave us, please tell us. Otherwise the new holder of that number may receive messages intended for you.

9. Email practices

Every marketing email we send identifies Rios Floor as the sender, uses an accurate subject line, includes our physical mailing address, and carries a working unsubscribe link, as required by the federal CAN-SPAM Act. We do not use deceptive headers or subject lines, and we never sell or rent our email list.

10. Privacy

Your phone number and email are handled under our Privacy Policy. We do not sell your personal information, and we do not share your phone number with third parties for their own marketing.

11. Records

We keep records of consent and opt-out, including timestamps and the exact language shown at the time of opt-in, for as long as we operate the program.

12. Changes

We may update these terms. The effective date at the top shows the current version.